At Room Come True LLC, we take great pride in the quality and craftsmanship of our reclaimed furniture. Attention to detail in design, restoration, and reconstruction is always at the forefront. We encourage you to inspect the item upon receipt. Please be aware that these are reclaimed pieces and may have cosmetic imperfections; which adds unique characteristics to each piece of furniture. If you have a concern or believe there is a structural issue, we will work with you to correct it, in accordance with the policy below.
How to Contact Us for a Furniture Return/Exchange
For orders placed online, please email us at firstname.lastname@example.org.
Furniture Return Policy
If you are not satisfied with your as-is furniture upon receipt, you must contact us within 7 days of your delivery or pickup to arrange a return. The item must be returned within 14 days of delivery or pickup. All items will be inspected upon return. A restocking fee will apply, starting at 25% of the purchase price, for any items not returned in good condition or outside the stated time frame. Refunds will be issued in the Original Form of Tender.
Shipping and handling charges are non-refundable. Return shipping and return pickup fees are the customer’s responsibility and are non-refundable.